QUALITY SERVICES

Privacy Policy

Effective Date: April 2025

SOAPOCALYPSE LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our laundry pickup and delivery services, website, and related platforms (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, payment details, and service preferences.

Order Information: Laundry preferences, special care notes, pickup/delivery times, and communication history.

Payment Information: Credit/debit card info, digital payment IDs (e.g., Zelle, Venmo, PayPal) — processed securely via third-party processors.

Device & Usage Information: IP address, browser type, device identifiers, and usage patterns when using our website.

2. How We Use Your Information

We use your information to:

*Provide, manage, and fulfill laundry pickup and delivery services

*Communicate with you about your orders or promotions

*Process payments and send invoices

*Improve our customer service and website

*Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted vendors who help us operate our business (e.g., payment processors, scheduling tools).

Legal Requirements: When required to comply with laws or legal processes

Business Transfers: In the event of a merger or acquisition.

All third parties are required to protect your information and use it only for intended purposes.

4. Data Security

We implement reasonable security measures to protect your data, including encrypted payment processing and secure customer data storage. However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.

5. Your Choices & Rights

You may:

*Request access to or correction of your personal data

*Request deletion of your account or data (subject to applicable laws)

*Opt-out of promotional emails or texts at any time

To exercise any of these rights, contact us at

[email protected]

6. Cookies & Website Tracking

Our website may use cookies and tracking tools to improve user experience. You can control or disable cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy